Billing & Refund Policy

Last updated: 27 October 2026

1. Free trial

New accounts get a 7-day free trial. No payment is taken during the trial; it ends automatically.

2. Subscriptions

Plans are prepaid for the period shown on the pricing page (usually monthly), in PKR. You receive an invoice in the app before each period. Plans can be upgraded at any time; the new plan applies from the next payment.

3. Late payment

After the paid period ends there is a short grace period; then the account is locked (incoming messages are kept, sending and AI pause) until payment.

4. Refunds

If you are not satisfied, you may request a full refund within 7 days of your first paid subscription payment. Renewals are not refundable for the current period, but you can cancel any time and you will not be charged again. Refunds are made to the original payment method within 14 business days. Duplicate or mistaken charges are always refunded.

5. Third-party charges

WhatsApp message charges are billed by Meta to your own WhatsApp Business Account and are not refundable by us. OpenAI charges on your own API key are billed by OpenAI.

6. Contact

Billing questions: support@msbaitech.com or the in-app Billing page.